Information and Referral

The Information and Referral (I&R) Department is a comprehensive information resource for questions about:

• home care services
• public benefits
• housing options
• transportation
• nutrition
• and much more

After assessing a caller’s needs, knowledgeable I&R Specialists access their large resource database to help connect people with the appropriate information, services, and agencies to address their specific issues and concerns.

To contact I&R call:

(800) 544-5242 (in state)
(413) 499-0524
(413) 499-9764 TTY
Monday – Friday, 8 AM – 5 PM or email

For support 7 days a week 8am-8pm, try MassOptions!

The I&R Department also serves as a single point of entry for ESBCI programs, assisting elders, individuals with disabilities, and their families in accessing a comprehensive range of services that support older adults and individuals with disabilities so that they can maintain well-being and independence in the community. If it appears you, or the person you are calling on behalf of, might be eligible for some of ESBCI’s state-subsidized services, we'll ask you some questions and make a referral to a specific program.

After the information is gathered, I&R routes the referral to the appropriate program within the agency.

Click here for a list of Programs and Services offered by ESBCI.